In a customer service environement, what measures can be taken to be proactive with our clients?
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|Created:||almost 14 years ago|
|Activity:||about 1 year ago|
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don't treat people like idiots. they will act accordingly.
be friendly, ask for honest feedback, listen to them and treat them as you'd like to be treated
Anticipate their problems
make fun of yourself and the stereotype image you might have. others will open up more too you if you're self critical